Services
All kinds of services for all times – from coat storage to children’s nursery room. Browse our services to find what you need in the best shopping block of Turku.
Info desk
Hansatori, Yliopistonkatu 20
Mon–Fri 10 a.m.-8 p.m.
Sat 10 a.m.–7 p.m.
Sun 12 noon–6 p.m.
Tel. 010 281 2050
Note! It is not possible to transfer calls from the number to shops operating in shopping centre Hansa. You can find shop-specific contact information on the shops’ websites.
Call price:
When calling from a landline 8.29 cents/call + 5.95 cents/minute
When calling from mobile 8.29 cents/call + 17.04 cents/minute
Goods storage
The storage lockers are located on the street level of Hansa, at Yliopistonkatu 20, near the lifts next to the entrance lobby. There are USB sockets in the storage lockers. The storage is subject to a charge. When you rent a locker, you pay for the first hour, after which you pay EUR 0.50 for each new hour when you pick up your items. The size of the large compartment is 27 cm (door) x 63.5 cm (height) x 72 cm (depth).
- large locker EUR 3/1 hour
- small locker EUR 2/1 hour
The payment can only be made with Visa or Mastercard payment cards or via contactless payment. In principle, the goods storage is only available during the shopping centre’s opening hours. However, in acute situations, it is also possible to obtain goods from the storage outside the opening hours for a separate service fee. The goods storage service is provided by Speed Services Oy.
Lost and found
You can enquire about lost and found items at the info desk. We store the items for one week, after which we deliver them to Lost & Found Finland.
Accessibility
Hansa has room for everyone and we have invested in improving our accessibility. Wheelchair users will find ramps in the most major plaza areas. Lifts provide access to every floor. The lifts have signs indicating the nearby shops, and the shopping centre’s information desks provide information on the easiest routes. An induction loop has been installed at Hansatori to assist customers who use a hearing aid. Another induction loop can be found at the Hansa info desk. Braille signs can be found in connection to all toilets.
Toilet facilities
Public toilets can be found on the 2nd floor of St. Erik (next to Glitter) and also at Kultatalo Food Court (3rd floor). Other toilets are located in connection with the cafes and restaurants.
Accessible toilets are located on the 2nd floor of St. Erik (next to Glitter), on the 3rd floor of Kultatalo Food Court and on the 2nd floor of Thalia.
Family room Little Hansa has high-quality and child-friendly toilets, childcare facilities and breastfeeding facilities. Little Hansa is located next to Hansatorin Apteekki, on the 2nd floor.
Pets
Pets are allowed in Hansa’s public areas. Each shop gets to decide whether it allows pets to visit the shop.
Familyroom Little Hansa
Little Hansa – the space for the little city dwellers! As promised, Little Hansa is a dedicated space for small city dwellers (and their parents). It’s the perfect place to visit during shopping when you need a safe and comfortable space for child care, peaceful meals, or a quick break. Little Hansa also offers room for play – the interior, materials, and colors are designed with the youngest family members in mind.
In the room, you’ll find a play area, a small kitchen where you can heat food and eat in peace, high-quality diaper changing facilities, and quiet breastfeeding options. You can also buy coffee from an automatic machine in the family room (1€).
Little Hansa is home to two barefoot residents, Haha and Koko. Haha and Koko ensure both the visitors’ comfort and the easy use of the space. Haha knows nothing but how to have fun, while Koko knows just about everything there is to know about Little Hansa’s rules and guidelines.
Spring 2025 at Little Hansa is full of wonderful program for children and even older ones. We are happy to announce that we are responding to many requests and feedback: Little Hansa will also offer guided activities!
Wifi
The shopping centre has a free wireless Internet network called Hansa Free Wifi. There are smartphone charging stations next to the seating areas.
Bank ATMs
Otto ATMs are located near Hansatori. The currency exchange point is located at Forex, Eerikinkatu 13, street level (Thalia).
Postal services
There are mailboxes in the immediate vicinity of the Hansa entrance on Yliopistonkatu. The Parcel Point is a postal locker where you can pick up Matkahuolto, PostNord and DHL Express parcels. The Parcel Point is located right next to the mailboxes.